We offer free ground shipping on all UPS orders greater than $399 (excluding orders containing pipe). We are also extending the free shipping offer to all freight orders greater than $3,999 (orders containing pipe, these orders require shipping by truck due to length - 18.7 ft / 9.35 ft).
We value our customers and for this reason we only work with nationally recognized carriers. We select carriers based on 3 criteria: shipping rates for your location, timely delivery, and minimal damage. We understand that for most customers the lowest possible rate is very important but equally important is that your items are received on time and damage free. After many years of experience we have determined the best carriers that meet these requirements.
We primarily use UPS for small and medium size packages. All AIRnet pipe ships by LTL truck freight due to the length of the pipes (18.7 ft / 9.35 ft). We consolidate orders when possible. The mix of items purchased will determine our method of shipment
Shipping Damaged Items
All items must be inspected immediately upon receipt. In the unlikely event that you do receive a damaged item please mark the Bill of Lading indicating what the damage is. This is very important to receive a refund. Immediately contact your carrier for a damage claim. By law, it is the responsibility of the owner of record (customer) to file a claim with the carrier.
Upon receipt immediately compare packing slip with items received to ensure accuracy of order. You must report any discrepancies within 3 business days after receipt of order. Failure to do so may forfeit your right for refund.